FAQS

We support global transportation.

If your orders are unfulfilled, you can cancel or modify your order, please email our customer service team via service.petlover@outlook.com And once an order has been shipped out, we are unable to modify or cancel it. In this case you can return your package when you receive it.

Normally our warehouse will process your orders within 24 hours. Orders to the USA typically arrive in 4-15 business days once shipped. 

Please note: Our top priority is the health and safety of our staff and customers, this has caused a slight delay in our processing times but don’t worry, we got your back! As soon as your order ships you will receive an email confirmation along with a tracking number and if you are still confused with the tracking with your package, please contact us by service.petlover@outlook.com.

No worries, bestie! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number.

Once you complete your order, a confirmation email will be sent to the email address associated with your account. If sometime you did not receive your confirmation email, it may be marked as SPAM, so please double check or contact our support team by email service.petlover@outlook.com

Please make sure the code is active status and after checking, correctly type the discount code in your checkout page and apply to order. Please note that the discount code cannot be changed after you enter it and use it. Please figure out which discount code you need before entering it.

Of course you can. If you would like to buy in bulk, we will offer you the wholesale price or with a reasonable discount depending on your orders. For the details please contact us by email service.petlover@outlook.com.

Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of shipping rates and estimated transit times please visit our Shipping Policy

We cherish all of our customers and if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it. If an item is received and shows signs of use, the returns are unacceptable. For a breakdown of our Returns and Refunds please visit our Shipping & Return Policy

Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the shipping fee.